Avaya · Solutions
Avaya IP Office — Unified Communications for Small and Midsize Businesses
TopTel Türkiye is the authorized distributor of Avaya in Türkiye. We deliver the Avaya IP Office platform together with our partners, backed by solution design, product training and QPS engineering support.
What is Avaya IP Office?
Avaya IP Office is a unified communications (UC) platform built for small and midsize businesses, bringing voice, voicemail, mobility and contact center capabilities together in a single system. Its modular design lets it grow from a single-office business to a multi-site organization. According to Avaya's R12.3 documentation, IP Office Server Edition scales to 150 sites in a multi-site network, and an IP Office Select configuration supports up to 3,000 users.
IP Office is a hybrid system that supports TDM and IP telephony at the same time. Existing analog and digital lines can be kept while you migrate step by step to SIP trunks and IP phones. Deployment options range from compact hardware appliances to virtualized software running in a data center.
Key capabilities
Hybrid telephony
TDM and IP lines in the same system, with analog, digital and SIP trunk support.
Built-in services
Basic telephony and voicemail, plus IP routing and firewall functions between LAN and WAN.
Avaya Workplace client
A SIP softphone for desktop and mobile devices, with voice and video calling and telephony features.
Work from anywhere
Remote and mobile employees get the same communication features as office-based staff.
Call reporting
Avaya Call Reporting records, tracks and reports on incoming calls.
Contact center expansion
Avaya Contact Center Select adds multichannel customer service across voice, email and web chat.
Who is it for?
- SMBs and midsize companies replacing an ageing phone system
- Multi-site organizations that want branch and regional offices on one communications system
- Organizations that want to move to IP telephony gradually while protecting existing line investments
- Companies that want remote and hybrid teams to have the same phone experience as the office
- Businesses running a small or midsize customer service team
Why source Avaya IP Office from TopTel?
Experience
A distributor named Avaya 'Value-Added Distributor of the Year' more than once
Demo and PoC
Product demos or proof-of-concept work tailored to your needs
Solution design
Pre-sales design and license planning based on users, lines and sites
QPS engineering
Installation, migration from your current PBX and commissioning
Training
Product training for partners and end users
Lead time
Depends on the model and quantity; the exact lead time is confirmed in the quote
Avaya
Frequently asked questions
How far does Avaya IP Office scale?
IP Office is a modular platform. According to Avaya's R12.3 documentation, Server Edition scales to 150 sites in a multi-site network, and an IP Office Select configuration supports up to 3,000 users. The right configuration is defined during solution design.
Can I keep using my existing analog and digital lines?
Yes. IP Office is a hybrid system that supports both TDM and IP telephony, so existing lines can be kept while a gradual move to SIP trunks and IP phones is planned.
How do remote employees use IP Office?
The Avaya Workplace client runs as a softphone on desktop and mobile devices. Remote users make voice and video calls and access phone system features just as they would in the office.
Can IP Office support a contact center?
Yes. Avaya Call Reporting provides call reporting, and for multichannel contact center needs Avaya Contact Center Select integrates with IP Office through SIP and CTI interfaces.
