The world standard in enterprise communications
Protect today, add tomorrow step by step.
TopTel Türkiye is the authorized distributor of Avaya in Türkiye.
Avaya
With decades of leadership in enterprise telephony and contact center technology, Avaya powers the communication backbone of the world's largest organizations. As Avaya's award-winning value-added distributor in Turkey — named 'Value-Added Distributor of the Year' multiple times — TopTel stands by you in every scenario, from installation to migration, with deep product expertise.
Portfolio
Avaya's approach is to protect your existing investment while adding new capabilities in stages: from on-premises voice infrastructure to cloud-based customer experience.
Customer experience (CX) platform
Brings channels, routing and AI together on a single platform for the contact center; runs in the cloud, hybrid or on-premises from the same code base. You can keep your existing carrier and your messaging, workforce management and AI tools.
Enterprise voice and unified communications
On-premises voice infrastructure for large enterprises; scales to 300,000 users in a single deployment and integrates with Microsoft Teams and Zoom. With Aura Private Cloud, it also runs as a dedicated instance on Microsoft Azure.
Unified communications for SMB and mid-market
An on-premises unified communications system for small and mid-sized businesses; works with J100 IP phones and the Avaya Workplace client.
Mission-critical voice infrastructure
Announced as the evolution of Aura: retains Communication Manager, AES and SBC, supports existing endpoints and gateways, and runs on-premises or in a dedicated cloud on a Kubernetes-based architecture.
Endpoints
J100IP desk phone seriesB199Conference phoneModernization
Select your system to see what you keep, what you can add and which deployment models are available.
Keep
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Deployment
Source: avaya.com product pages and Avaya press releases (2025–2026).
Avaya
Yes. TopTel Türkiye is Avaya's authorized value-added distributor in Türkiye and has been named 'Value-Added Distributor of the Year' multiple times. It delivers IP Office, Aura, contact center solutions and Avaya endpoints through its partner network.
IP Office is an all-in-one communications platform that is easy to deploy and manage, designed for SMBs and mid-sized, multi-site businesses. Aura is an enterprise-class architecture for large organizations that need high user capacity, geographic redundancy and complex integrations. TopTel helps partners choose the right platform based on a needs analysis.
Yes. IP Office and Aura licenses, subscription renewals and manufacturer support contracts are handled through TopTel via your partner. Your partner works with TopTel to review your current license status and define the right renewal scope.
Avaya Infinity is an omnichannel customer experience solution that unifies voice, email, chat and messaging on a single platform with AI-assisted routing. Aura-based enterprise contact center architectures are also available. TopTel and QPS engineers provide design and integration support for contact center projects.
Avaya's own J100 series IP phones and conference devices work natively with IP Office and Aura. SIP-based Fanvil phones can also connect to Avaya platforms as SIP endpoints; compatibility is verified by TopTel before the project.
Yes. TopTel supports partners with support contract renewals, software updates, spare parts and upgrade or platform migration projects for existing IP Office and Aura installations. If you are an end user, we will refer you to an authorized Avaya partner in your region.
Yes. TopTel runs hands-on training for partners' technical teams on IP Office and Aura installation, configuration and troubleshooting. It also guides partners as they prepare for Avaya's official certification programs.
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